FAQs
General Questions
What is The Hat Project?
The Hat Project is a unique experience where you can design and customize your own hat. We blend traditional craftsmanship with modern creativity to create hats that reflect your personal style.
Where is The Hat Project based?
We are based in Texas, but we offer services nationwide through our virtual custom hat sessions and shipping options.
Customization and Products
What types of hats do you offer?
We offer a variety of hat styles and colors, all made from 100% premium wool sourced from Bolivia. Our hats come in various sizes, including children's sizes.
What accessories can I add to my hat?
You can choose from bands, scarves, pins, ribbons, dried florals, lace, cards, feathers, and much more. We also offer branding and burning services for added personalization.
Can I watch my hat being styled?
Yes! When you visit us in person, you can watch as our skilled artisans style your hat right in front of you.
Ordering and Payment
How do I place an order?
You can place an order by visiting our website and selecting your desired hat and accessories. For custom hats, you can either visit us in person or schedule a virtual custom hat session.
What are your payment options?
We accept all major credit cards and online payment methods. Payment details will be processed securely through our website.
Can I book a private party?
Yes! You can book a private party by filling out the contact form on our website. We can bring The Hat Project experience to your location for a memorable event
What are your payment options?
We accept all major credit cards and online payment methods. Payment details will be processed securely through our website.
Shipping and Returns
How long does shipping take?
Orders are processed and shipped within 5-7 business days. We use UPS or USPS Priority Mail for all shipments.
What is the shipping cost?
We charge a flat shipping fee of $20 for all orders. Expedited shipping is available upon request and subject to additional fees.
Do you ship internationally?
Currently, we only ship within the United States. Stay tuned for updates on international shipping options.
What is your return policy?
Custom hats are final sale and cannot be returned or exchanged. Non-customized hats can be returned for store credit within 7 days of delivery, provided they are in new, resellable condition and in their original packaging.
Contact Us
How can I contact The Hat Project?
You can reach us by phone at 1-888-356-2977 or by email at experiencethehatproject@gmail.com. Follow us on Instagram (@experiencethehatproject) and Facebook (The Hat Project) for updates and more information.
We hope these FAQs help answer your questions. If you need further assistance, please don't hesitate to contact us. Thank you for choosing Experience The Hat Project!
